ADROSONIC PULSE: Steve Jolley, Group CIO, Miller Insurance Services LLP
In this episode of Adrosonic Pulse, Steve, Group CIO at Miller Insurance Services, reflects on a career that began in insurance broking and evolved into leading technology strategy for some of the industry’s most established firms.
Rather than focusing on technology for technology’s sake, Steve offers a pragmatic perspective on leadership, transformation and business value. From navigating legacy systems and large-scale integrations to making investment decisions under pressure, his experiences reveal what it takes to drive meaningful change in complex organisations.
The conversation explores the realities behind digital transformation, why business outcomes should always come before technology choices, and how trust, adaptability and curiosity have shaped Steve’s approach to leadership over nearly three decades. He also shares lessons from leading transformation programmes during the COVID-19 pandemic, balancing innovation with operational resilience, and building technology foundations that enable long-term growth.
Through candid stories from his career, Steve discusses the importance of aligning technology strategy with business goals, embracing experimentation, learning from failure, and creating cultures where teams can thrive. The conversation also turns to AI, cutting through the hype to examine where organisations are already seeing value and how leaders can approach emerging technologies with both ambition and discipline.
More than a discussion on technology, this episode explores what modern leadership looks like. Steve shares how a customer-first mindset, continuous learning and a focus on business outcomes have shaped his approach to leading technology teams and driving transformation. From making high-stakes investment decisions to navigating organisational change, his experiences offer valuable lessons for leaders seeking to create impact, empower people and stay relevant in a rapidly evolving world.
